Privacy Policy - Moon Loft

Introduction

Moon Loft ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website and services.

Information We Collect

We collect and process the following types of personal information:

Contact Information: Name, email address, postal address when you submit inquiries or book services
Service Preferences: Dietary requirements, cooking preferences, and service selections
Communication Data: Records of correspondence with us via email or contact forms
Technical Data: IP address, browser type, device information, and cookies

How We Use Your Information

We use your personal data for the following purposes:

To provide and deliver our culinary services
To respond to your inquiries and communicate about bookings
To personalize our services to your dietary needs and preferences
To improve our website and services
To comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

Contract Performance: Processing necessary to fulfill our service agreement with you
Legitimate Interests: Operating our business, improving services, and communicating with clients
Consent: Where you have given specific consent for certain processing activities
Legal Obligation: Where required by law

Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

Service providers who assist in delivering our services (e.g., payment processors)
Professional advisors such as lawyers and accountants
Regulatory authorities when required by law

All third parties are required to respect the security of your data and treat it in accordance with the law.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typically, we retain client information for 7 years for tax and accounting purposes.

Your Rights

Under data protection law, you have the following rights:

Access: Request access to your personal data
Correction: Request correction of inaccurate or incomplete data
Erasure: Request deletion of your personal data
Restriction: Request restriction of processing your data
Portability: Request transfer of your data to another organization
Objection: Object to processing of your data
Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. For more information, please see our Cookies Policy.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or how we handle your personal data, please contact us:

Email: [email protected]
Address: 47 Westbourne Grove, London W2 4UA, United Kingdom

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.