Terms of Use

Agreement to Terms

By accessing and using the Moon Loft website and services, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services.

Services Overview

Moon Loft provides professional culinary services including private chef services, cooking classes, recipe development, meal planning, culinary consultation, and seasonal dinner events. All services are subject to availability and confirmation.

Booking and Payments

Service Booking

Inquiries submitted through our website do not constitute a confirmed booking. All bookings are subject to availability and require written confirmation from Moon Loft.

Pricing

All prices displayed on our website are in British Pounds (GBP) and are subject to change without notice. The final price will be confirmed upon booking.

Payment Terms

• Payment is required in advance or as agreed upon booking confirmation
• We accept bank transfers and major credit cards
• Full payment must be received before service delivery unless otherwise agreed
• Late payments may result in cancellation of services

Deposits

Some services may require a non-refundable deposit to secure your booking. The deposit amount will be specified upon confirmation and will be deducted from the total service fee.

Cancellation and Refund Policy

Client Cancellations

• More than 7 days notice: Full refund minus deposit
• 3-7 days notice: 50% refund
• Less than 3 days notice: No refund

Moon Loft Cancellations

We reserve the right to cancel services due to unforeseen circumstances. In such cases, we will provide full refund or reschedule at no additional cost.

Rescheduling

Requests to reschedule must be made at least 5 days in advance. Rescheduling is subject to availability and may incur additional fees for late changes.

Service Delivery

Location and Access

For services delivered at client locations, you must provide:

• Adequate workspace and facilities
• Access to necessary utilities (water, electricity, gas)
• Safe working environment
• Parking arrangements where applicable

Dietary Requirements and Allergies

You must inform us of all dietary requirements, allergies, and food intolerances at the time of booking. While we take all reasonable care, we cannot guarantee that our food is completely free from specific allergens.

Ingredient Substitutions

We reserve the right to substitute ingredients based on seasonal availability or quality concerns. Any substitutions will maintain the overall quality and character of the planned menu.

Intellectual Property

Recipe Ownership

All recipes, techniques, and culinary content developed by Moon Loft remain our intellectual property unless explicitly transferred through a recipe development agreement.

Website Content

All content on this website, including text, images, graphics, and logos, is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.

Liability and Indemnification

Limitation of Liability

Moon Loft's liability is limited to the amount paid for the specific service in question. We are not liable for indirect, consequential, or incidental damages.

Food Safety

We maintain high standards of food safety and hygiene. However, we cannot be held responsible for illness resulting from:

• Pre-existing conditions not disclosed to us
• Improper storage of prepared food after service completion
• Consumption of food past recommended timeframes

Property Damage

While we take care to protect your property, we are not liable for minor wear and tear associated with normal cooking activities. Any significant damage will be assessed on a case-by-case basis.

Client Indemnification

You agree to indemnify Moon Loft against claims arising from your failure to disclose relevant information about dietary requirements, allergies, or property conditions.

Professional Conduct

Our Commitment

We commit to providing professional, courteous service and maintaining confidentiality regarding your private information and culinary preferences.

Client Conduct

We expect clients to treat our staff with respect. We reserve the right to discontinue service in cases of harassment, abuse, or unsafe working conditions without refund.

Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy and GDPR compliance statement. Please review these documents to understand how we collect and use your personal information.

Modifications to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to this website. Continued use of our services after changes constitutes acceptance of the modified terms.

Force Majeure

Moon Loft is not liable for failure to perform services due to circumstances beyond our reasonable control, including natural disasters, strikes, pandemics, or government restrictions.

Governing Law

These Terms of Use are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Contact Information

For questions about these Terms of Use, please contact us:

Email: [email protected]
Address: 47 Westbourne Grove, London W2 4UA, United Kingdom